B2C Escrow
Trust between providers and private customers.
Trust when buying.For providers and customers.
For higher-value purchases between businesses and private customers, a neutral fiduciary creates trust. The purchase price is deposited and paid out only once the customer has received the goods or service as agreed.
A clear process
Simple steps that are easy to follow without legal expertise.
Protected payment
The purchase price remains deposited until the agreed confirmation.
Defined complaint handling
It is agreed in advance how objections are handled.
Purchase
Provider and customer agree on escrow as the payment method.
Deposit
The customer deposits the purchase price with Valoris.
Delivery
The provider hands over the goods or service.
Confirmation
The customer confirms receipt or reports issues.
Payout
Release to the provider as agreed.
Buying with confidence.
Customers avoid prepayment risk; providers receive a reliable payment commitment.
When this mandatemakes sense.
Some situations in which clients use this service. Is your matter different? Get in touch.
- 01
Purchase of vehicles, boats or other high-value goods
- 02
Purchase of luxury goods, art or collectibles
- 03
Online purchases of higher-value goods from new providers
- 04
Custom-made products that require prepayment
Before accepting a mandate, we check whether a specific project can be taken on as an escrow mandate – including identification of all parties under the German Anti-Money Laundering Act (GwG). More on compliance
Good to know.Before you start.
What is an escrow mandate?
In an escrow mandate, one party deposits money, rights or documents with Valoris as a neutral party. They are released to the other party only once the conditions agreed in advance have been verifiably met.
Who defines the release conditions?
The parties agree the release conditions together with Valoris before the mandate begins. Valoris only releases once the agreed evidence is available – or when all parties jointly instruct the release.
What happens if the parties do not agree?
How to proceed in this case is defined in advance – for example, holding the deposit until a joint instruction or a court decision. Valoris does not decide the dispute itself but acts in accordance with the agreement.
How are fees agreed?
The effort depends on the type of transaction, its volume and duration. We discuss these points before accepting the mandate and set out the fee in the escrow agreement.
Escrow services
Your matter deserves a personal conversation.
Tell us about your project. Together we will define the right mandate framework – by phone at +49 30 921 06 105 or by email.
Discuss your mandate No-obligation introduction